Passenger Service

Baggage Services

Ajwa’s passenger handling thrives on speed, flexibility, safety, empathy and knowledge of customers’ needs. Passenger services officers combine professionalism, personal touch and a mastery of the automated check-in process to ensure that passengers receive timely, friendly and flawless service.

The personal touch creates confidence.

We want our customers to be satisfied. This is why we have designed our passenger services to be as personal and individual as possible. We are committed to providing high quality customer services through our highly professional staff. From passenger support to boarding - our aim is to provide friendly and competent service at all times.

  • Chek-in
  • Arrival services
  • Departure services
  • Special assistance for disabled passengers and unaccompanied minors
  • Ticketing services
  • Cedar Lounge services
  • Baggage services

Special assistance for disabled passengers and unaccompanied minors

The Special Handling Team is responsible for meeting the needs of passengers with special requirements. The team comprises highly trained personnel to look after unaccompanied minors, sick or disabled passengers and transfer them to and from ground to aircraft by fully equipped passenger assistance vehicles.

Lounge Services

VIPs, first, Business class and commercially important passengers enjoy The luxurious chesterfield and leather lounges surrounding a central garden area and benefit from the excellent facilities offered by the 2770 m² Cedar lounge that occupy 300 seats and make use of its fully equipped business center with 24 hours internet and fax connection, bar, kids area, smoking and nonsmoking areas, and shower facilities. These facilities are enhanced by specially trained staff that makes sure their visitors make the best of their experience.

Baggage Services

Rapid and trouble-free baggage handling is one of the key functions of Ajwa's baggage services section. We are proud of our record of minimal mishandled baggage.With access to one of the world leading tracking systems - WORLDTRACER - there are the true baggage irregularity experts. Whenever something happens to your customers' luggage we take care of your problem.